FAQ

1. How Do I Place an Order?

You can directly select the weight loss fitness equipment you need on the store page, add it to your cart, and follow the on-screen prompts to complete payment. The entire process is simple and requires no complicated steps.

2. Is My Payment Information Secure?

Absolutely secure. We protect your payment information through two core measures:
  • Our payment platform holds PCI-DSS (Payment Card Industry Data Security Standard) certification, fully complying with global security standards for processing cardholder data.
  • We use end-to-end encryption technology, which fully protects your credit card details, billing address, and other payment-related information. Every transaction is 100% secure.

3. Order Shipping & Delivery Time

The order process is divided into two stages, with the timeline as follows:
  • Order Processing: After your order is confirmed (usually within 12 hours of successful payment), we will process and ship it within 2 business days.
  • Delivery Time:
    • Domestic orders: The standard delivery time is 3-8 business days.
    • International orders: Delivery takes 5-22 business days, depending on your delivery address and local customs clearance procedures.

4. How Can I Track My Order?

You can track your order’s logistics status in real time by following these steps:
  • Once your order is shipped, we will send a logistics tracking number to your registered email address. You can also find this number in the "Order History" section of your account.
  • Log in to the official website of shipping companies such as UPS or DHL, enter the tracking number to view the real-time status of your shipment, including the estimated delivery date.

5. How Is Shipping Cost Calculated?

We offer free standard shipping for all orders, with no minimum purchase requirement. You do not need to pay additional shipping fees.

6. Does the Product Require Assembly?

No assembly is required. You only need to unpack the product, and it will be ready for use within 1 minute. No tools or extra steps are needed throughout the process.

7. What Is the Return Policy?

We offer a 30-day return guarantee for all products:
  • If you are not satisfied with the purchased product, you can submit a return request within 30 days of receiving the product.
  • We fully cover the return shipping cost; you do not need to pay any fees related to returns.

8. How Can I Contact Customer Service?

You can contact the customer service team via email, as follows:
  • Email address: aqjhegvp980@hotmail.com
  • Tip for efficient communication: When sending an email, it is recommended to include your order number (if applicable) and detailed information about your issue (such as order inquiries, return requests, etc.) to facilitate quick processing.
  • Response time: The customer service team will reply within 48 business hours (business days are Monday to Friday, excluding public holidays).